Returns

When you purchase an item from us we hope that it meets your expectations 100%.  Unfortunately, we realize that is not always the case, and sometimes you need to intiate and return.  We understand completely.  So here is what you need to do.

To return an item:
1. CONTACT us here and send us your order information and reason for return.

- In your correspondence to us, be sure to include any pertinent information that will allow us to find your order.  You should have packing slip inside your shipment that will have a "PO#".  This is the best way for us to identify your order.  If you cannot find that then make sure to include the name, shipping address, and/or email associated with your order.  We will respond with return instructions.

2. SHIP your item back to us.

- Be sure to mail it back to the address we provide in the return instructions, and include your original packing slip (unless you don't have it).  Refusing delivery can cause a delay in receiving your refund.  Also, please send us the tracking information associated with your return for faster processing.

3. WAIT for a refund.

- Returns and refunds are processed as quickly as possible, but we can get a little slow on processing these during the extreme busiest of the Halloween season in October.  We appreciate your patience during the season.